Frequently Asked Questions
Are your products gluten free?
No, we do not use certified gluten free oats and some of our recipes include spelt, an ancient grain related to wheat. Oats are naturally gluten free, but may come into contact with gluten in the facilites in which they are processed prior to reaching us.
Are your products organic?
We take great care in selecting premium ingredients for our products and whenever possible, have chosen organic ingredients for our recipes. All nuts however, are not organic.
Does your granola contain sugar?
All our granola is sweetened with organic maple syrup from the Escuminac Maple Farm in Gaspésie, Quebec, Canada. On occasion, we may use additional coconut nectar sugar to sweeten some recipes.
Are your products vegan?
Yes, all our products are vegan. The dark chocolate we use is dairy-free.
Do you deliver?
Yes, we offer free local delivery to the following postcodes: SE4, SE23, SE15 3, SE13 6, SE13 7, SE6 3, SE6 4.
Where do you ship and how much does it cost?
We ship throughout the UK (England, Wales, Scotland, Northern Ireland) once a week, on Wednesday and offer a Standard Shipping rate (3-4 business days) of £3.50, with free standard delivery when you spend over £20.
A note about packaging
Limiting our waste production is a core value of our business. engrained started out with a refill business model and will always favour refills of jars and containers whenever possible. For the purpose of online sales however, we package our products in kraft tin tie bags, lined with PLA, which - other than the tin tie - are compostable in industrial facilities. We realise that there is still a long way to go before these facilities are available to the general public, and are therefore always on the lookout for a better solution to package our products in for retail and dispatch. Unfortunately, PLA only degrades in very specific conditions and home composting is unlikely to do the job, so we recommend reusing your bags if possible and disposing of them in the general household waste stream.